Welcome to Pica8’s Documentation, Warranty, PicOS Downloads, and License Portals
Pica8’s mission statement is a simple one: To be the only networking software vendor your enterprise will ever need – Today, tomorrow and beyond. We are committed to providing world-class support to all of our customers – 24 x 7 x 365.
Documentation
Warranty & Agreements
Single Sign On (SSO)
Once the SSO ID has been created you can set/re-set your password.
- Click on the “Single Sign On Portal” button.
- Click on “I forgot my password” link
- Provide your email address.
- Upon receiving the reset email update your password.
Contact Us
- Worldwide Support
- support@pica8.com
- +1 (650) 614-5838
- Americas Region
- support@pica8.com
- +1 (650) 614-5838
- Asia/Pacific Region
- support@pica8.com
- +65 3138-1992
Tiered Support
Our tiered customer support model is built with four levels of escalation. Initial response and target resolution times range from a few business days to as little as 1 hour based upon:
- Selected support option
- Severity level of the request:
- Major Outage
- Minor Outage
- Questions on Configurations, CLI Syntax, Bugs & Undocumented Behavior
Pica8 has a growing library of online support resources designed to answer the majority of our customers’ questions, including:
- Frequently asked questions
- Product documentation: release notes, service bulletins and knowledge-base