Welcome to Pica8's Documentation, Warranty, PicOS Downloads, and License Portals
Pica8's mission statement is a simple one: To be the only networking software vendor your enterprise will ever need – Today, tomorrow and beyond. We are committed to providing world-class support to all of our customers – 24 x 7 x 365.
Documentation
Software Downloads
- (Requires SSO credentials)
- PicOS and AmpCon Releases
- Archived Releases & Docs
Single Sign On (SSO)
Once the SSO ID has been created you can set/re-set your password.
1. Click on the "Single Sign On Portal" button.
2. Click on "I forgot my password" link
3. Provide your email address.
4. Upon receiving the reset email update your password.
Contact Us
Worldwide Support
support@pica8.com
+1 (650) 614-5838Americas Region
support@pica8.com+1 (650) 614-5838Asia/Pacific Region
support@pica8.com+65 3138-1992Tiered Support
Our tiered customer support model is built with four levels of escalation. Initial response and target resolution times range from a few business days to as little as 1 hour based upon:
- Selected support option
- Severity level of the request:
- Major Outage
- Minor Outage
- Questions on Configurations, CLI Syntax, Bugs & Undocumented Behavior
Pica8 has a growing library of online support resources designed to answer the majority of our customers' questions, including:
- Frequently asked questions
- Product documentation: release notes, service bulletins and knowledge-base
* Privacy Policy: by accessing these Pica8 portals, the end user gives explicit consent for Pica8 to collect, store, and process personal information. Pica8 minimizes information collected only as needed to response to end user's support request. The information can only be processed by to Pica8. Personal information is not shared with 3rd party marketing vendors. At anytime, an end user may opt out, having their personal information immediately removed from Pica8's support databases. For more information see Pica8's Privacy Policy.